Shotline

Shotline support

Answers to the questions people ask most, and a way to reach us. A person reads every email.

Email: sengulfaruk1@gmail.com

Getting started

Can I look around before entering my own data?

Yes. Tap “Explore with sample data” on the first screen. It opens a made-up 16-week journey, labelled “Sample data” at the top. Nothing is saved, and “Exit” takes you back.

Which phones are supported?

Android 8.0 or later. Health Connect is built into Android 14 and later; on Android 13 and earlier Shotline asks you to install the Health Connect app from Google Play first.

Which languages does Shotline support?

Twenty: English, Turkish, Spanish, French, German, Italian, Portuguese (Brazil), Dutch, Polish, Swedish, Danish, Norwegian, Japanese, Korean, Chinese (Simplified and Traditional), Arabic, Hebrew, Hindi and Indonesian. Shotline follows your phone’s language. On Android 13 or later you can choose a language just for Shotline in Android Settings › Apps › Shotline › Language.

Your data

Where is my data stored?

Only on your phone, in Shotline’s private storage, and in Health Connect for weight and protein if you turn that on. The app has no internet permission and we run no servers, so we cannot see your logs. See the privacy policy.

How do I back up and restore?

Open Settings in Shotline, choose Export backup, set a password of at least 8 characters and save the file where you like. To restore, choose Restore from backup, pick the file and enter the password. Restoring replaces the data currently in Shotline. Keep the password safe: we cannot recover it.

How do I move to a new phone?

Shotline’s data is not part of Google’s backup or the phone-to-phone copy during setup, so it does not move by itself. Export a backup file on the old phone, copy it to the new phone (or save it to a cloud folder you trust), install Shotline and choose Restore from backup. Progress photos are not in the backup file and stay on the old phone. If you use Health Connect, turn it on again on the new phone.

How do I delete my data?

Settings › Delete all data removes every journal record and all progress photos from the phone and cancels your reminders. Uninstalling Shotline, or Android Settings › Apps › Shotline › Storage › Clear storage, removes everything the app stored. Weight and protein already saved to Health Connect are deleted in Health Connect, and backup files or reports you saved elsewhere are yours to delete.

Can you see or restore my logs?

No. They exist only on your phone and in backup files you made yourself. If the app is uninstalled without a backup file, the journal is gone.

Health Connect and reminders

How do I turn Health Connect on or off?

In Shotline, open Settings and switch “Connect to Health Connect”, then choose what to allow on Android’s permission screen. Shotline reads weight, and writes the weight and protein you log; nothing else. To remove access completely, open Health Connect (on Android 14 or later, search for it in Android Settings; on earlier versions open the Health Connect app) › App permissions › Shotline.

Weigh-ins from my scale or another app don’t appear

Check that “Connect to Health Connect” is on in Shotline’s settings and that reading weight is allowed for Shotline in Health Connect. Shotline reads weight when you open the app, up to three years back. If you allowed only some of the permissions, Shotline keeps what you log on the phone but may not be able to save it to Health Connect.

I don’t get reminders, or they arrive late

Check that notifications are allowed for Shotline in Android Settings › Apps › Shotline › Notifications, and turn on “On-time reminders” in Shotline’s settings so Android delivers them at the exact time. Some phones also delay reminders for apps under battery restrictions; set Shotline’s battery use to unrestricted if this happens.

Subscription and billing

Which plans are there?

Shotline Pro is available weekly, monthly or yearly. The monthly plan has a 3-day free trial for new subscribers. Prices are shown in the app in your currency before you confirm and may vary by region.

How do I cancel my subscription or trial?

Open the Google Play Store app, tap your profile picture, then Payments & subscriptions › Subscriptions › Shotline › Cancel subscription, or go to play.google.com/store/account/subscriptions. Cancel before the trial or period ends. Uninstalling the app doesn’t cancel.

How do I restore my purchase?

Sign in to Google Play with the same Google account you bought with, open the Shotline Pro screen and tap Restore purchases.

How do I get a refund?

Payments go through Google Play and refunds follow Google Play’s refund policy. Request one in Google Play as described there. If Google sends you to the developer, email us with your order number (it starts with GPA).

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